Terms & Conditions

AT AURA WELLNESS COLLECTIVE, WE STRIVE TO PROVIDE OUR CLIENTS WITH EXCEPTIONAL SERVICES AND EXPERIENCES.

 

TO ENSURE CLARITY AND FAIRNESS FOR ALL PARTIES, WE HAVE ESTABLISHED THE FOLLOWING CANCELLATION POLICY:

 

1. NON-REFUNDABLE PAYMENTS ALL PAYMENTS MADE FOR SERVICES, WORKSHOPS, OR EVENTS ARE NON-REFUNDABLE. ONCE PAYMENT IS COMPLETED, IT CANNOT BE RETURNED UNDER ANY CIRCUMSTANCES.

 

2. TRANSFER OF BOOKINGS CLIENTS MAY TRANSFER THEIR BOOKING TO ANOTHER DATE OR PARTICIPANT ONLY IF THE REQUEST IS MADE AT LEAST 5 DAYS PRIOR TO THE SCHEDULED EVENT OR SERVICE. TRANSFER REQUESTS MUST BE SUBMITTED IN WRITING AND WILL BE PROCESSED BASED ON AVAILABILITY.

 

3. LATE TRANSFERS AND NO-SHOWS TRANSFER REQUESTS MADE WITHIN 5 DAYS OF THE EVENT OR IN THE CASE OF A NO-SHOW WILL NOT BE PERMITTED, AND THE ORIGINAL PAYMENT WILL BE FORFEITED.

 

4. EXCEPTIONAL CIRCUMSTANCES IN THE EVENT OF A MEDICAL EMERGENCY OR UNFORESEEN CIRCUMSTANCES, PLEASE CONTACT US AS SOON AS POSSIBLE. WHILE WE CANNOT GUARANTEE A REFUND OR TRANSFER, WE MAY CONSIDER INDIVIDUAL CASES ON A DISCRETIONARY BASIS.

 

5. ACKNOWLEDGMENT BY BOOKING A SERVICE OR EVENT WITH AURA WELLNESS COLLECTIVE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS CANCELLATION POLICY